Frequently Asked Questions

Got Questions?

Everything about booking, paying, luggage and changing a Pride Transport ticket.

What payment methods does Pride Transport accept online?

EcoCash, OneMoney, InnBucks and Omari are all accepted for online bookings, paid straight from your phone. Visa/Mastercard is coming soon. Online payment is USD-only — if you want to pay in Rand, pay at the office instead.

Can I get a refund on my booking?

No — Pride Transport does not offer refunds. A confirmed booking can instead be postponed to a different date, as long as it's requested at least 2 hours before the original departure.

How do I book a seat online?

Online booking with seat selection is available for the Bulawayo ↔ Beitbridge route today, through the Pride Transport booking app. Pick a departure time, choose your own seat, and pay by EcoCash, OneMoney, InnBucks or Omari.

My route isn't bookable online — how do I book it?

Binga, Nkayi and Matshetsheni don't run on a fixed timetable, so these are booked directly over WhatsApp — message the number below with your travel date and number of passengers.

Is luggage included in my fare?

No — luggage is not included in the online booking fare. Pay the conductor for luggage separately on the day, as usual.

What happens if Pride Transport cancels my trip?

If a trip is cancelled, contact the office directly and keep your booking reference handy, especially if you've already paid.

Does Pride Transport offer private bus hire?

Yes — for weddings, funerals, school trips and holidays. Fill in the private hire form on the homepage, or message the office on WhatsApp with your date and passenger count for a quote.

How do I contact Pride Transport?

Call or WhatsApp +263 710 206 087, or call +263 771 638 303 or +263 712 593 627. The office is at Office 16, Frampton House, 6th Avenue & Herbert Chitepo Street, Bulawayo.

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